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Slingtastic Terms and Conditions Slingtastic sells baby and toddler carriers, accessories and gifts for babies. All slings and equipment come with full instructions which must be read and adhered to. We check goods despatched as far as is possible, but please inspect your goods on arrival to ensure that they are in good useable condition. Postage and Packing All postage costs in the UK are included in the price of goods-if you are in another EU country we will request another £3.50 for postage in a paypal request after receiving your initial order/payment. Postage is by Royal Mail 2nd Class and goods will be despatched within 3 working days of receiving the order (Monday- Friday), normally on the next weekday. If you require an item urgently, or by guaranteed delivery, please contact Slingtastic as soon as possible and we will try and accommodate this. Please be aware that this may incur additional postage costs, which would be discussed when you get in touch. If you would like us to use an alternative courier/delivery system, (for example if Royal Mail has ongoing industrial action) please get in touch and we will try to arrange an alternative. Packaging will be recycled or recyclable wherever possible. Slingtastic only delivers to countries in the EU As you know, very occasionally items do get lost in the post. If you think this has happened, please contact us immediately and we will help you to try and locate the parcel. Please be aware that Royal Mail consider parcels in the UK to be missing after 15 days, and 25 days out of the UK, and we will need to work with this guidance if we need to send out a replacement item. Slingtastic regrets that it is unable to send Beco products to countries outside the UK due to a restriction from the manufacturers. Payment Options Payment is via Paypal. You do not need a Paypal account to use this system - when you add an item to your cart, it will take you to the secure online payment cart. When you click to ‘Add to Cart’ you will be taken to Paypal shopping cart displaying your selected item and total costs. You can then continue shopping, or if you decide you want to pay now, you can click the ‘Proceed to Checkout’ button. You will have the opportunity to review your order after entering your card/payment details. If you have a Paypal account, you just need to log in and follow the online instructions. If you do not have a Paypal account, click on the ‘continue’ hyperlink above the credit/debit card logos on the left of the Payapal page. Slingtastic does not have access to any of your card details as this is securely processed by Paypal. (See privacy statement below). If you would prefer to pay by cheque, please send an e-mail order before posting your cheque to ensure that the items that you wish to buy are held for you. We will e-mail you an invoice with payment details. Stock Availability and Communication. We will send you a confirmation e-mail as soon as we process your order, giving a clear indication of the despatch date. On a few occasions we may need to get your item sent directly to you from our distributor or the manufacturer. If this is the case, we will contact you to let you know and inform you of the delivery times. All orders are subject to availability. Cancellations/Returns and Exchanges Slingtastic is a UK company and therefore covered by UK law. Cancellations Should you decide to cancel your order after payment has been made: If the order has been dispatched it is considered a return (see below for details). If we have not dispatched it you will receive a full refund . Returns and Refunds If you change your mind about your purchase, let us know as soon as possible so that we can give you further information about returning them to us. You will need to return the unused goods to us with the original invoice within 14 days of placing your order or within 7 days of receiving it (whichever is greater), and we will offer you an exchange or a refund (minus the postage costs) if the goods have been returned with all the packaging and instructions in saleable condition as new. If you decide to return an item we strongly recommend that you repackage it carefully as soon as you realise this, as this prevents accidental damage and wear which may make it non-returnable. It is up to our discretion to decide whether an item displays signs of wear and tear. Unfortunately we are not able to refund postage costs when you have changed your mind, so any refund will be minus this cost (displayed on postage label), and exchanges may incur an additional postage cost according to the weight of the items sent. Please note: This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. In these cases we will of course refund all monies paid, including postage costs. Support - before and after sales Slingtastic was set up to help parents choose the carrier that is right for them. This is still a core value of the business so we welcome your e-mails and telephone calls to discuss your needs and any issues both before and after buying a carrier. Please note that normal business hours are weekdays 9.00am to 5.30pm. Consultations Slingtastic may be available to come to your group for a Sling party of six parents or more, within a reasonable geographical distance (this may depend on other commitments and ability to tie in with multiple visits) If you are within 25 miles of Wilton there is a £10.00 consultation fee. This is to contribute towards fuel costs. If you are further away than this, please contact us directly to discuss the possibility of visiting your group. Data Protection and Privacy When you buy from us, the following details only will be given to Slingtastic by Paypal. Your name Your postal address Your e-mail These details will all be held for at least 12mths in case of further queries or in case of any kind of recall. The only time that they will be passed on is if an item that you order needs to be shipped to you directly from our distributors, and you will be informed of this immediately. In all other cases, your details will not be shared with anyone. We may use your e-mail address to keep you up to date with special offers. If you would like to be taken off this list, please e-mail us to let us know and we will remove it immediately. |
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